+1 (212) 639-9675 | reply@artisancozyart.world
204 W 4th St, New York, NY 10014

Return and Refund Policy

At artisancozyart, we want you to be completely satisfied with your pixel art class enrollment. This Return and Refund Policy outlines the terms and conditions for refunds on our educational services.

Refund Eligibility Period

You may request a full refund for your pixel art class enrollment if:

  • The refund request is made within 30 days of your enrollment date
  • You have accessed less than 25% of the course content (as determined by our system)
  • The request is made before you have completed and submitted any course assignments or projects

How to Request a Refund

To initiate a refund request, please contact us using one of the following methods:

  • Email: Send your request to reply@artisancozyart.world
  • Phone: Call us at +1 (212) 639-9675
  • Mail: Send a written request to 204 W 4th St, New York, NY 10014

Your refund request must include:

  • Your full name
  • Email address used for enrollment
  • Enrollment date
  • Course name
  • Reason for refund request (optional but helpful)

Refund Processing

Once we receive your refund request:

  • We will review your request within 2 business days
  • If approved, your refund will be processed within 5-10 business days
  • Refunds will be issued to the original payment method used for enrollment
  • Please allow 1-2 additional billing cycles for the refund to appear on your statement

Non-Refundable Situations

Refunds will not be provided in the following circumstances:

  • More than 30 days have passed since enrollment
  • You have accessed more than 25% of the course content
  • You have completed and submitted course assignments or projects
  • The course was purchased during a promotional period that explicitly stated "No Refunds"
  • You have received a course completion certificate

Course Access After Refund

Upon approval and processing of your refund:

  • Your access to all course materials will be immediately revoked
  • You will no longer be able to view video lessons or download resources
  • You will lose access to any course communities or forums
  • Any course progress or certificates will be voided

Special Circumstances

We understand that exceptional situations may arise. In cases involving:

  • Technical issues preventing access to course content
  • Documented medical emergencies
  • Other extenuating circumstances

We will review your situation on a case-by-case basis and work with you to find an appropriate solution. Please contact our customer support team to discuss your specific circumstances.

Partial Refunds

In some cases, we may offer partial refunds for multi-course packages or bundles if you have completed one course but wish to cancel access to others. Contact us to discuss partial refund options.

Chargebacks

If you initiate a chargeback with your credit card company instead of contacting us directly, we reserve the right to dispute the chargeback. We encourage you to contact us first so we can resolve any issues and process refunds through our standard procedure.

Contact Information

For questions about this Return and Refund Policy or to initiate a refund request, please contact us:

Email: reply@artisancozyart.world
Address: 204 W 4th St, New York, NY 10014, United States
Phone: +1 (212) 639-9675
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST